Privacy Policy
This Privacy Policy describes how Like Minded Psychiatry LLC uses and discloses the Personal Information our customers (“Customers” or “you”) provide to us or that we collect when you use our websites, mobile applications, software, platforms and services that we operate and that link to this Privacy Policy (“Services”). Before using the Services or otherwise providing Personal Information to us, please review this Privacy Policy carefully.
Certain Services may use a different privacy policy to provide notice to you about how we use and disclose the Personal Information we collect in the context of that Service. To the extent that we post or reference a different privacy policy, that different privacy policy, not this Privacy Policy, will apply to your Personal Information collected in the context of that Service.
This Privacy Policy is not a contract and does not create any legal rights or obligations.
1. Note to Like Minded Psychiatry Patients
This Privacy Policy does not apply to the Personal Information we may collect about our patients and clients (“Clients”) in the context of providing the Services. Please refer to the Client Portal Privacy Policy to understand how we may collect and process Client personal information on behalf of our Customers. Our treatment of Client Personal Information is further governed by our agreements with our customers, including our Terms of Service and HIPAA Business Associate Agreement, as applicable (our “Agreement”). If any provision in our Agreement conflicts with any provision in this Privacy Policy, the provision in our Agreement will control to the extent of such conflict.
If we receive inquiries or requests from Clients about their Personal Information, we will honor those requests as required by applicable data privacy laws.
2. Personal Information We Collect
“Personal Information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, such as your name, email address, IP address, telephone number, and broader categories of information such as your professional, educational or health information, commercial information and internet activity. Personal information does not include aggregated or de-identified information that is maintained in a form that is not capable of being associated with or linked to a person.
In the course of our business and in providing our Services to you, we may collect Personal Information directly from you and automatically through our use of cookies and other data collection technologies. We may also collect your Personal Information from third-party sources, such as our business partners, affiliates and social media platforms (if you interact with us through your social media account). We will treat Personal Information collected from third-party sources in accordance with this Privacy Policy but we are not responsible for the accuracy of information provided by third parties or for their policies or practices.
The categories of Personal Information we collect from you depend on your interactions with us. For example, we may collect:
- Identifiers and contact information, such as your name, email address, mailing address, phone numbers (including mobile phone numbers), government-issued IDs (such as driver’s licenses), IP addresses, and unique identifiers such as your usernames and passwords.
- Billing and banking information, such as credit or debit card numbers, tax IDs, and account and routing numbers.
- Audio, electronic and visual information, such as your photograph or image, your voice and other similar information.
- Internet, device, and other electronic network activity information, such as your browsing history, search history, and your interactions with our Services and advertisements.
- Commercial information, such as products and services you have purchased from us.
- Profile information and inferences, such as information about your preferences and characteristics.
- Sensitive personal information, such as your account login information, credit or debit card number, social security number, race or ethnic origin, sexual orientation and preferences, and religious or philosophical beliefs.
3. How We Use Personal Information
In addition to the purposes for collection described above, we also collect and use your Personal Information for the following general purposes:
To maintain and service your Account, including to send you requested product and Service information, and to send you product and Service updates; To respond to your customer service requests and address your questions and concerns; To send you newsletters and marketing communications; To administer and improve services (including the Services) and marketing efforts; To send you SMS/text messages, if you have consented to receive them, for marketing and informational purposes; To understand and respond to your needs and preferences, including to contact and communicate with you regarding surveys, research, and evaluations; To develop, enhance, market, sell or otherwise provide products and services; To develop and manage our databases, businesses, and operations; To engage in business transactions, including the provision of products and services involving us and other third parties with whom we establish a relationship; To detect security incidents, to protect against malicious, deceptive, fraudulent or illegal activity, to determine eligibility for certain services or features, and to comply with our policies and procedures; To comply with our legal, regulatory and risk management obligations, including establishing, exercising and/or defending legal claims; Any other purpose with your consent.
4. How We Share and Disclose Personal Information
We may share your Personal Information in the following circumstances:
Publicly, but only with your permission: We may share your Personal Information publicly with your permission. For example, with your permission, we may publicly post your photograph, your name, and comments on the “Reviews” section of our websites.
To Service Providers: We may share your Personal Information with companies that provide services to us, such as for hosting, marketing and communication services including for SMS/text messaging, professional advising services, and payment processing (“Service Providers”). Our policy is to authorize these Service Providers to use your Personal Information only as necessary to provide services for us, and we require that the appropriate contracts are in place to ensure they do not use or disclose your Personal Information for any other purpose.
SimplePractice or Like Minded Psychiatry may also share your Personal Information in corporate transactions, or with analytics partners, insurance payers, and advertising partners as further detailed in our policies.
5. Access and Choice
Account Settings: If your Personal Information changes, or if you no longer desire our Services, you may modify or remove it by logging into your Account and making the changes in your Account settings.
Marketing Opt-out Preferences: You can opt out of receiving marketing emails by using the unsubscribe link contained in the email.
SMS/Text Message Opt-out Preferences: You can opt out of receiving marketing text messages at any time by replying "STOP" to any message you receive from us.
Account Deletion: SimplePractice customers may cancel and delete their Accounts at any time. Before canceling and deleting your account, please export your data using a private internet connection that is password protected. We may be required to legally keep a copy of your records after your account is deleted for several years.
Product Research Opt-out Preferences: Occasionally, we may contact you regarding opportunities to participate in product research, surveys, or other product testing.
6. Data Collection Technologies and Cookies
As is true of many digital properties, we and our third-party partners may automatically collect certain information from or in connection with your device when visiting or interacting with our Services. We and our third-party Service Providers may use cookies, web beacons, pixels, and other tracking technologies to automatically collect this information.
Depending on your device and operating system, you may not be able to delete or block all cookies. In addition, if you want to reject cookies across all your browsers and devices, you will need to do so on each browser on each device you actively use.
Please note that our Services are not presently configured to respond to “do not track” or “DNT” signals from web browsers or mobile devices.
7. Retention and Security
We will retain your Personal Information for as long as your Account is active, as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
8. Data Privacy Statement
Residents of certain states (California, Colorado, Connecticut, etc.) have specific rights under their state’s privacy laws. Customers who wish to exercise these rights (right to know, right to deletion, right to correct, etc.) should send an email to privacy@simplepractice.com.
We will take steps to verify your identity before processing your privacy rights requests. You may use an authorized agent to submit a privacy rights request.
9. Additional Information
Visitors Outside of the US: We are located in the United States, where laws may be different than your country. By using our Services, you acknowledge that your information will be transferred to and processed in the United States.
Social Media Widgets: Our Services may include social media features and widgets that may collect your IP address.
Links to Other Sites: The Services may contain links to other sites. We are not responsible for the privacy practices of such other sites.
Children’s Privacy: Our Services are not directed to children under 13.
Changes to Policy: We may update this Privacy Policy to reflect changes to our information practices.
10. Contact Us
For help with matters not related to exercising your rights under the aforementioned privacy laws, please contact us on our website.